Guest inbox — Channex messages
Updated on 2026-04-26
When a guest sends you a message via Booking.com or Airbnb (chat in their dashboard), it arrives in BedFlow through Channex. You see and reply to all those conversations in one place: Daily → Guest inbox.
What does it look like?
On the left you see a list of conversations (sorted by last activity). On the right the selected conversation opens with the full message history. A simple input field at the bottom lets you reply.
Replying to a message
- Click a conversation in the list on the left
- Read the history — the guest is on the left (in grey), your replies on the right (in BedFlow blue)
- Type your reply at the bottom and click Send
- Channex delivers the message within seconds to the Booking.com or Airbnb chat
Notifications
When a new message arrives you get:
- Telegram push to your admin bot
- Optionally: WhatsApp via TextMeBot
- An unread badge on the sidebar icon
If you open a conversation, it is marked as read for you and all other admins.
Frequently asked questions
What if Channex is offline? Messages are queued at Channex itself and delivered as soon as the connection is restored. You lose nothing.
Can I reply via Telegram? No — the reply flow always goes through BedFlow so we can log your answer as well. Telegram is read-only notification.
Which channels work here? Booking.com, Airbnb and Expedia are supported (depending on what you have enabled at Channex). Direct bookings go through regular email — not via this inbox.
Related
- Channex integration — how to sync Booking.com and Airbnb
- Communication Log — see all outgoing communication